Wired Device Help

Although Correct Cable Communications provides incredibly fast network speeds, there are a number of situations that can cause your network speeds to slow down. The below information is in reference to our 1000 Mbps (1 Gig) service, but the information applies to all speed packages we offer. Potential issues include:

Older network interface card
Most computers, laptops, and tablets that come equipped with 1 Gig network interface cards have the ability to communicate with Correct Cable Communications network at 1 Gig speeds when connected to your router with an Ethernet cable. Some devices that have a 1 Gig network card may not communicate at that speed inside the computer.

Multiple applications
The type of hardware you use, the age of the device, the operating system, the web browser, and the other applications running on your device all affect upload and download speeds. When you perform network speed tests, be sure that your device is wired to the network and that no other applications are running. Even running an email application in the background can affect your test results.

Slow connections between the Correct Cable Communications network and the websites you visit
Another thing to consider is that all points on the internet between Correct Cable Communications network and the websites you visit (including speed test websites) do not necessarily run at 1 Gig. Even if our network and your devices are fully capable of achieving 1 Gig speeds, we cannot ensure that you will receive 1 Gig speeds from end to end. Once your communication leaves the network, it might encounter segments of the internet providing slower service—often due to heavy traffic or substantial rerouting delays—at any time. It is our hope that overall internet performance will improve over time.

VPNs (Virtual Private Networks)
VPNs are commonly installed by employers for users who work from home, in order to ensure that all traffic is securely routed through their servers. When you use a VPN to access the internet, your connection is routed through the VPN’s server rather than the normal connection path. If this server is not capable of forwarding traffic at 1 Gig, your internet speed may be reduced to the speed the VPN server is capable of.

Peak usage times
Performance due to these external factors may be lower during peak usage times, which on our network typically fall between 7pm and 11pm in your respective time zone.

Latency
In addition to speed, internet performance can be measured by looking at how long it takes to transmit or receive packets on a network, called latency. Latency is affected by how far packets need to travel, how many networks packets need to travel over, and the quality of the networks the packets travel over. Latency on Correct Cable Communications network is usually so small that it’s imperceptible in everyday internet usage.

Packet loss
Internet service performance can also be affected by packet loss. Packet loss occurs when one or more packets of data traveling across the network do not reach their intended destination. Like latency, packet loss can have a number of different causes, including network congestion, faulty hardware, poor device performance, or the presence of software bugs.