+ How to connect

Sign up for the FTRN service by clicking here. After you sign up, you will receive an order confirmation email and a separate email with your FTRN login instructions. If you do not see these emails in your inbox within a few minutes of ordering, please check your spam or trash folder.

When you have received your login information, follow the steps below to sign in to the FTRN.

1. Scan for available networks and select the SSID for your building. The SSID or "Network" you should be looking for is identified by the building number you live in (for example: 201 BuildingName FTRN). We recommend connecting to the 5 GHz network first. If you experience problems or your device does not support 5 GHz, please use the 2.4 GHz network. Only connect to the building address SSID you are physically located in.

2. When prompted by your device to enter a password, please enter the password provided by Correct Cable Communications then click "connect".

NOTE: Passwords are case sensitive; do not share passwords with neighbors or guests!

If this does not work, please "forget" the SSID on your device and then re-scan for networks and pick the SSID for your building again and repeat the setup as described above. Power cycling your device is also advised when having issues connecting to the network.

Once connected to the FTRN for your building you should be able to access network services by launching a browser or email program.

+ FAQs

* How fast is my FREE network connection? This is a basic FREE to resident Wi-Fi network service paid for by the management and the speed will very depending on the kind of device you have, the number of users on the system and the content you are accessing. This FREE service works well for basic web surfing, email, and audio services. If you're experiencing slower than usual network access during peak usage times (generally from 4PM to 11PM), check your device again during non-peak hours to see whether it improves before placing a trouble ticket.

* What is streaming? Streaming refers to any media content - live or recorded - delivered to computers and mobile devices via the internet and played back in real time. Podcasts, webcasts, movies, TV shows and music videos are common forms of streaming content. Streaming is the technology of transmitting audio and video files in a continuous flow over a wired or wireless internet connection. HD/4K/8K requires significantly more bandwidth than standard definition video.

Examples of video streaming services include Netflix, iTunes, Hulu, YouTube, Sling, Amazon Prime, DirecTV Now, Locast, Disney + and Voot.

* I need more speed, are upgrades available? Yes! You can sign up for one of our residential internet plans, with speeds up to 1000 Mbps! Click here for details.

* Are hard-wired connections available with the free to resident network service? No, hard-wired connections are only available with a paid connection. Click here for paid service plans.

* Can you White List my device? No, we do not offer that service.

* Is there a firewall? No, you are responsible for your own firewall and protecting your own device on the network.

* Is multiplayer gaming and chat supported on my gaming console? No. Universal Plug and Play (UPnP) is a set of networking protocols that permits networked devices, such as personal computers, printers, GAMING CONSOLES and mobile devices to seamlessly discover each other's presence on the network. Wireless Isolation, sometimes call Client or AP Isolation is used for security. It prevents a gaming console that is connected to the network from accessing other resources that are also connected to the network by a wireless connection. It will prevent UPnP from connecting a device to other connected devices, in essence, "isolating" that device on the wireless network. We cannot change this setting.

+ Troubleshooting

* Why can't I connect to other network devices over the Wi-Fi? Correct Cable Communications employs Wireless Isolation, sometimes called Client or AP Isolation. It prevents a device that is connected to the network by a wireless connection from accessing resources that are connected to the network by a wired or wireless connection. It will also prevent a wirelessly connected device from connecting to another wirelessly connected device, in essence, "isolating" that device on the wireless network.

This is used as a method of security so that we can provide many wireless connections through the same network without opening up computers and resources to potentially unwanted visitors.

NOTE: You are responsible for your own firewall and protecting your own device on the network. We do not support "LAN networking" on free to resident networks.

* I cannot connect my phone or tablet to my Chromecast. Wireless Isolation will prevent a phone or tablet from connecting to your Chromecast connected device. We cannot change this setting. See "Why can't I connect to other network devices over the Wi-Fi?" above for more information.

* Device Connection Issues

• My device drops the connection
• I cannot connect to the network
• My connection is really slow

The most common reasons devices have connection issues are:

A) Discharged or "weak" battery level. Your device needs to be fully charged and/or plugged into a power source to properly transmit and receive the Wi-Fi signal.

B) Location. The building access points are located in the hallways; the closer to the hallway the better the connection. Please charge your device fully and try using it in a room that is closest to the hallway for best results.

C) Interference. Wi-Fi networks work on RF (Radio Frequency) and are subject to interference from other RF devices, the biggest problem coming from other Wi-Fi routers in your building and neighborhood. Our system is constantly scanning the channel band, looking for the best or least noisy channel to operate on. Unfortunately, there will be some instances where the interference will be strong enough to disrupt our signal to your device and it will not be able to connect, or it is so slow that the network is unusable.

NOTE: We have no control over outside interference.

+ General

Please note that this is a "Best-Effort Access Service", speeds will VARY, and continuous connection is NOT guaranteed. Service windows for system maintenance are between 12 AM and 6 AM. Speeds are set to maintain the fastest possible connection while keeping the network from being excessively used by any one user. Service outages can occur at any time due to circumstances beyond our control. No credits/refunds will be issued for interrupted service. System speeds and/or connectivity is measured at the CCI d-mark with no customer equipment connected to the network. Privacy and liability issues prevent us from working on your computer. This service is offered "as-is", and there are no guarantees to performance or the ability to connect to the wireless network. We recommend contacting your appropriate support area or help desk of the computer/device manufacturer for assistance first.

+ Support

All support issues for the Free to Resident Networks are handled by email. There is no phone support offered. We suggest reading the FAQs page and using the Troubleshooting tips before contacting support as most issues can be resolved by following the information provided in those links. If you are still having issues, please click here and fill out the service request form.